Testing a Personal Account of an Online Store

An increase of the popularity of online purchases and services results in the appearance of more online stores.

Therefore, there is the necessity to offer good products and services in a competitive environment and use tools for interaction between a client and an online store.

A personal account is a tool that helps to automate the communication between an online store and a client (a user) and its testing is important while providing eCommerce testing services.

Benefits of using a personal account for a client (a user):

• It helps to monitor a stage of order processing;
• Thanks to the automation of some processes, there is no need to enter personal data once again;
• Using special tools helps to use such functions as viewed products, a shopping list, a wish list;
• A possibility to use reorder functionality;
• Using bonuses, discounts, special offers, and personal offers;
• A possibility to write a complaint;
• A possibility to write a review.

Benefits of using a personal account for a website’s owner:

• Automation of work processes is helpful when a client base grows and therefore, an online store also grows;
• A loyalty system is offered to clients;
• Creating a client base;
• A possibility to track the frequency of purchases, a real level of popularity of offered products;
• Using discounts, notifications of new products, special offers as a method to motivate users to make further purchases in an online store.

Personal account testing

Sign-up

A personal account should be easy to use, so it should be easy to sign up and log in, automatically create a user account after the first order or sign up with social media.

• The Login button should be located in a visible place;
• The Sign-up form should be clear and short;
• The form should contain the info that registered users have benefits: special offers, discounts, etc.;
• If the sign-up requires entering an email, a notification with the confirmation of registration should be sent to the email;
• If the sign-up requires a mobile phone number, an SMS should be sent;
• When a user confirms the registration but completes the required fields incorrectly, the form should not be sent and also, there should be a notification of this error,

Personal account page

• Most users prefer when the Login button is located in the upper right corner (but it’s not required). Such location helps a user not miss this functionality and use it;
• There should be a function to edit user’s data and the saved changes should be shown;
• A possibility to change and recover a password.

Personal data protection

• GDPR – a General Data Protection Regulation in EU;
• The SSL certificate;
• Security of the HTTPS connection.

Order tracking

• Checking order status change;
• Checking if it’s possible to receive notifications about a change in order status;
• Testing the “Postpone delivery” button, “Call a courier” button if this functionality is enabled.

Order repeating

• Testing the order repeating functionality involves rapid finding of pre-order and a possibility to make it in one click.

Favorites

• This stage of testing means that each product can be added to the “Wish list”, “Favorites” by clicking on a button, for example;
• When we click on “Favorites”, we should see the Sign-up form or the Login form;
• A correct number of products should be in the “Wish list”.

Discounts

They should engage new clients and motivate the permanent ones.

• The cashback system. When a client purchases something, he/she gains a percentage on his/her bank account. Testing includes checking a total percentage received for the purchased product;
• A cumulative system. The discount amount depends on the products bought by a user. Testing should check if purchases are summarized correctly and if the discount amount is correct when there is the required level of the order price.
• Bonuses. Receiving points while purchasing something, that can be used for paying for the next order. Testing means checking if points are granted after fulfilling discount conditions, a possibility to use the received points during further purchases.