In order to have a constant and stable connection with the clients, the contact center should use qualitative and proven technical system which can work under any business conditions. Executing testing in a contact center is key to effective and successful work.
Distribute lists of usability problems and unsuccessful design decisions among the interested persons. These lists should also become the topic of regular meetings, and it is necessary to pay attention to them as early as possible so that by the time of the user interface freezing all key changes have already been made. Once you have the drafts of the
Both the developer and the tester pursue the common goal: a software product that works correctly and appeals to their customers. There are two main functions of software testing process: first is verification and the second is validation. The verification and validation functions can be defined as follows: Verification is the process of examining software of a particular phase of
In most cases, test tables list types of input data. This information may be enough to start running tests on some software applications. Again, you can get a general idea of what will be tested, without having to seek for additional information. The test table helps to track crucial data, including test input, expected results and test status. The use