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In order to have a constant and stable connection with the clients, the contact center should use qualitative and proven technical system which can work under any business conditions. Executing testing in a contact center is key to effective and successful work.
In this article, we will talk about how we can identify the level of software quality in the IT-sphere to make it as clear as possible. Every attribute of the product quality can be used to measure its performance, for quality assurance and quality control.
The members of a QA department, both manager and junior quality assurance engineer, should constantly develop their skills, gain new knowledge.
Any QA specialist has heard of such concepts as black-box testing, white-box testing, and grey-box testing as well. In this article, we analyzed the main principles of the grey-box testing (its advantages and disadvantages), gave examples of situations where it can be used.
Nowadays, VPN testing services are one of the most popular things that clients want to have tested. And thus, they appeal to specialized companies that provide exhaustive testing of any web functionality.
